Call +31685217662 / admin@leatherwearglobal.com
Free shipping all over the world
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Call +31685217662 / admin@leatherwearglobal.com
Free shipping all over the world

Terms and Conditions

Return Policy

General

We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 10 days of delivery for a full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of a refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
The customer is also entitled to a refund/return, in the following cases

  • Wrong product received by the customer
  • Products have some defects
  • Product damaged in shipping
  • Product has tampered

Personalized or other customized products may not be returned for refund or exchange under any circumstances.
Also please note that in the case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please follow the instructions

Return Instructions

If you wish to return an item to Leather Wear Global please follow the instructions below within 10 days of delivery.

  1. Pack the item(s) securely in the original product packaging. All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact customer support.
  2. Send the return package to the following address,

Please include your order details slip with the item(s).
Attention to Mr. Ahmed
565 Soestdijksekade,
The Hague, 2574BG
Netherlands-Europe

  1. The package should be shipped pre-paid through a traceable method like USPS or any Insured Parcel Post.

Custom Orders

Return and Alteration

We are committed to getting you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

How do we strive to achieve Win-Win Situation?

Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need for a return can occur due to the following reasons.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material, and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing errors. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Shipping Policy

Free Shipping

Unlike many other websites that have special rules and lots of conditions, Leatherwearglobal.com offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn’t mean it should take a long time. Leather Wear Global understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

All our regular orders are usually shipped within 5 business days. However, it can take up to 10 business days for your item to be shipped.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 8-10 days.

We accept and ship orders to all countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, UPS, etc. After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.

All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by Courier Company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact Courier Company. We recommend you follow up with the courier once you are provided with the tracking number. After multiple delivery failures attempts at the provided address, Courier Company might destroy the parcel and we will not be responsible in that case.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, we recommend you to follow up with the courier once you are provided the tracking number. Once your order is dispatched we cannot reschedule the delivery to a different address, customer will have to contact a respected courier company for further actions or a solution

Once the payment is received, the customer will be notified via email of order confirmation.

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