Call +31685217662 / admin@leatherwearglobal.com
Free shipping all over the world
  • 0
Call +31685217662 / admin@leatherwearglobal.com
Free shipping all over the world

 

  • Return Policy

General

We want to ensure a satisfactory customer experience that’s why our return policy is set for 7 days of delivery. You can return or exchange almost everything within 7 days of delivery for a full Refund or Exchange.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of a refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

The customer is also entitled to a refund/return, in the following cases

  • Wrong product received by the customer
  • Products have some defects
  • Product damaged in shipping
  • Product has tampered

Personalized or other customized products may not be returned for refund or exchange under any circumstances.

Also please note that in the case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please follow the instructions.

  • Return Instructions

If you wish to return an item to Leather Wear Global please follow the instructions below within 10 days of delivery.

  1. Pack the item(s) securely in the original product packaging. All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact at  admin@leatherwearglobal.com
  2. Send the return package to the following address,

Please include your order details slip with the item(s).

Attention to Mr. Ahmed

565 Soestdijksekade,The Hague, 2574BG, South Holland, Netherlands-Europe

  1. The package should be shipped pre-paid through a traceable method like USPS or any Insured Parcel Post.

Custom Orders 

Return and Alteration

We are committed to getting you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

  • How do we strive to achieve Win-Win Situation?

Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need for return can occur due to the following reasons.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material, and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing errors. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Refund

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, and accessories are as per your choice and we are not likely to sell them to anyone else.

Select your currency
USD United States (US) dollar
EUR Euro