Frequently Ask Questions
I want to buy a jacket how can I make the payment?
You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.
I love a jacket, but I am unsure which size would fit me perfectly?
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure a satisfactory customer experience that’s why our return policy is set for 10 days of delivery. You can return or exchange Regular Orders within 10 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Yes, of course. Once your order is placed, our customer support representative will get back to you and will guide you in taking your correct measurements.
How long would it take for a jacket to be received at my place?
All our regular orders are usually shipped within 5-10 business days. Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.
Does Free Shipping applies to all countries?
Yes, Free Shipping applies to all countries where we ship.
What should I do if my order hasn't been delivered yet?
You can always check your order status. Your tracking link will be able to provide up-to-date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at email@example.com
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item’s name and number
- A description of the fault (along with the pictures)
We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
Why was my payment declined? What should I do?
Your payment may have been declined due to any of the following reasons:
The incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel
The Leather Wear Global has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Can I get any type of jacket custom made? What details do I need to provide?
Yes, you can get literally any type of jacket custom-made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.
Can I get my jacket custom made in any type of leather?
Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries in the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin, and Goatskin to Buffalo-hide and Cow-hide.
I received a custom order. Can I return and get a replacement?
We are committed to getting you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.
I received a custom order. Can I return and get a refund?
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, and accessories are as per your choice and we are not likely to sell them to anyone else