We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 10 days of delivery for a full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within the next 15 business days. In case of a refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
The customer is also entitled to a refund/return, in the following cases
- Wrong product received by the customer
- Products have some defects
- Product damaged in shipping
- Product has tampered
Personalized or other customized products may not be returned for refund or exchange under any circumstances.
Also please note that in the case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please follow the instructions
If you wish to return an item to Leather Wear Global please follow the instructions below within 10 days of delivery.
- Pack the item(s) securely in the original product packaging. All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact customer support.
- Send the return package to the following address,
Please include your order details slip with the item(s).
Attention to Mr. Ahmed
The Hague, 2574BG
- The package should be shipped pre-paid through a traceable method like USPS or any Insured Parcel Post.
Return and Alteration
We are committed to getting you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
How do we strive to achieve Win-Win Situation?
Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need for a return can occur due to the following reasons.
Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material, and stitching before we dispatch it. So this reason is potentially eliminated.
Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing errors. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.
Unlike many other websites that have special rules and lots of conditions, Leatherwearglobal.com offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn’t mean it should take a long time. Leather Wear Global understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
All our regular orders are usually shipped within 5 business days. However, it can take up to 10 business days for your item to be shipped.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 8-10 days.
We accept and ship orders to all countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, UPS, etc. After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by Courier Company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact Courier Company. We recommend you follow up with the courier once you are provided with the tracking number. After multiple delivery failures attempts at the provided address, Courier Company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, we recommend you to follow up with the courier once you are provided the tracking number. Once your order is dispatched we cannot reschedule the delivery to a different address, customer will have to contact a respected courier company for further actions or a solution
Once the payment is received, the customer will be notified via email of order confirmation.
I want to buy a jacket how can I make the payment?
You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.
I love a jacket, but I am unsure which size would fit me perfectly?
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure a satisfactory customer experience that’s why our return policy is set for 10 days of delivery. You can return or exchange Regular Orders within 10 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Yes, of course. Once your order is placed, our customer support representative will get back to you and will guide you in taking your correct measurements.
How long would it take for a jacket to be received at my place?
All our regular orders are usually shipped within 5-10 business days. Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.
Does Free Shipping applies to all countries?
Yes, Free Shipping applies to all countries where we ship.
What should I do if my order hasn't been delivered yet?
You can always check your order status. Your tracking link will be able to provide up-to-date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at firstname.lastname@example.org
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item’s name and number
- A description of the fault (along with the pictures)
We’ll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
Why was my payment declined? What should I do?
Your payment may have been declined due to any of the following reasons:
The incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.
Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Any charges on a parcel must be paid by the person receiving the parcel
The Leather Wear Global has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Can I get any type of jacket custom made? What details do I need to provide?
Yes, you can get literally any type of jacket custom-made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.
I received a custom order. Can I return and get a refund?
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, and accessories are as per your choice and we are not likely to sell them to anyone else
I received a custom order. Can I return and get a replacement?
We are committed to getting you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.
Can I get my jacket custom made in any type of leather?
Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries in the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin, and Goatskin to Buffalo-hide and Cow-hide.
What information do we collect?
When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address, and phone number. You may, however, visit our site anonymously.
What do we use your information for?
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
To administer a contest, promotion, survey, or other site feature
To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Leatherwearglobal.com cannot guarantee the security of any information that is disclosed online.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.